FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
General Questions
1. What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payments. Our checkout is encrypted to keep your information safe.
2. How long does shipping take?
Delivery times vary by location. Standard shipping within Europe usually takes 3–7 business days, while international orders may take longer. Tracking details are always provided.
3. Do you offer product warranty?
Yes, all our devices come with a 12-month warranty covering manufacturing defects. For details, please check our warranty policy.
4. Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy. If the product does not meet your expectations, you can request a return or exchange according to our refund policy.
5. How can I contact customer support?
You can reach us through email, live chat, or our contact form. Our support team is available to help with product guidance, warranty claims, and order updates.
6. Do you ship internationally?
Yes, we ship worldwide. Additional customs or import taxes may apply depending on your country.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to follow your delivery status in real time.
8. Do you offer discounts on multiple purchases?
Yes, we often run bundle deals and seasonal promotions. Check our offers page or subscribe to our newsletter for updates.
9. Are your products safe and certified?
Yes, our devices are CE-certified and tested for safety. They are designed with comfort, durability, and health in mind.
10. Can I buy your products as a gift?
Of course! Many customers order our devices as wellness gifts. You can also request gift wrapping or a personalized message.
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Knee Massager Questions
1. Is the knee massager suitable for arthritis and osteoarthritis?
Yes, the knee massager provides heat therapy, vibration, and compression to reduce stiffness, ease pain, and improve mobility in arthritis patients.
2. Can I use the knee massager after surgery (ACL, meniscus, or knee replacement)?
Yes, but only with medical approval. Most patients can start using it once the wound has healed and rehabilitation has begun.
3. How long should I use the knee massager per session?
The recommended session time is 15–20 minutes, once or twice daily. Overuse may cause irritation.
4. Does the knee massager help with swelling?
Yes, the air compression and heat functions may support circulation and help reduce swelling after physical activity or recovery phases.
5. What sizes does the knee massager fit?
The device comes with adjustable straps and fits most knee sizes, including plus-size users.
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Smart Bluetooth Sleep Mask Questions
1. Can the sleep mask connect to both iPhone and Android?
Yes, the smart sleep mask connects to any device via Bluetooth, whether iOS or Android.
2. How long does the battery last on the sleep mask?
On a full charge, the battery lasts up to 8–10 hours, enough for a full night’s sleep.
3. Is the sleep mask comfortable for side sleepers?
Yes, the mask is designed with soft, breathable materials and ultra-thin speakers, making it comfortable even for side sleepers.
4. Does the mask block 100% of light?
Yes, it features ergonomic 3D eye cups that block external light, creating a complete dark environment for deeper sleep.
5. Is the mask washable?
The electronic module can be removed, and the fabric part of the mask is washable for hygiene and comfort.