Return & Refund Policy

At Bodylume, your satisfaction is our top priority. If you are not fully happy with your purchase, we are here to make the return and refund process as simple and hassle-free as possible.

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✅ Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of purchase (order number or receipt) is required for all returns.

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💳 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed automatically to your original payment method within 5–10 business days.

• Please note that shipping costs are non-refundable.

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🔄 Exchanges

• We only replace items if they are defective, damaged, or delivered incorrectly.

• If you need an exchange, please contact us before sending the item back.

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🚚 Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

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⚠️ Non-Returnable Items

• Gift cards

• Downloadable digital products

• Items marked as “Final Sale”

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📩 Contact Us

If you have any questions regarding returns or refunds, feel free to reach out to our support team at:

✉️ info@bodylume.com

We’re here to help and ensure your shopping experience is worry-free.